Support

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About the Introspect Help Center

Need technical support with one of our products? The Help Center is here for you. By signing up, you will be able to log in at any time to:

  • Browse Knowledgebase articles
  • Refer to the latest software release notes
  • Raise a request to our award-winning support team
  • Review the status of all of your requests in one convenient location

Support requests are handled by a team of experts who are here to aid you with using our products or with providing insights on the high-speed digital protocols that we support.

Watch this video before connecting to the Help Center

Why Use the Introspect Help Center

Self-Serve Help

Search in our knowledgebase articles to find an immediate solution to any issue you may encounter.

Get the Most Out of Your Experience

Whether you are a new or experienced user, you are backed by the Introspect team. The Help Center is where you can take advantage of your product and our team’s expertise.

Raise a Request

Resolve your technical questions with our support team, track the progress and include your team members on your ticket.

Connect to the Help Center

Products and Protocols

Yes – like the RSH2, our products work as standardized probes and operate similarly to others in the marketplace, with the added convenience of a clean signal probing setup.

Unfortunately not. Other vendors have designed proprietary probes that are not compatible with competitor products.

Yes! Take a look at our SV3C-32 Personalized Serdes Tester. Read this blog to learn more.

Yes we can. See the SV1C-12 Personalized SerDes Tester.

Yes, yes, and yes! Check out the SV6E-X Mid-Frequency Digital Test Module.

The list always grows! Email sales@introspect.ca. Our team is known to work closely with our customers to adapt our products to their needs. Let us know what your challenges are and let’s see if we have an easy solution.

Yes. Check out our GDDR7 or LPDDR5 for full functionality.

Pinetree Software

For efficient testing, users will want to use multiple products simultaneously, and having its own software instances for each is not an ideal solution. With Pinetree, users can combine form factors, and are able to operate several products in one software instance. See this blog for an in-depth look.

Pinetree can be operated on MacOS, Linux, and Windows 10 or later.

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